Invoices for insurance premiums are generated by your account manager throughout the month as policies are bound and issued. They are generally emailed to the main contact, often the general manager or insurance contact, unless you instruct us differently.
Most of the time, these invoices are paid on time. But what happens if they are not paid by the due date? We have often found that this happens because the invoice was not received or was not sent to the accounting contact person.
Our goal is to make sure you are informed about the status of your account and any past due invoices. To do that, your account manager will contact you once an invoice is over 30 days old to ensure it was received and determine if there are any issues that need to be resolved. After 60 days old, accounting and possibly your account executive will contact you about payment. At the point your account becomes over 90 days old, you may receive a call from someone in management.
The best way to avoid all of this is to make sure we have updated contact information for invoicing. Feel free to contact your account manager or Kyra (firstname.lastname@example.org) in accounting if you have any questions or concerns.